Gplus Adapter for Salesforce Administrator's User Guide
Welcome to the Gplus Adapter for Salesforce. These topics provide an overview of Gplus Adapter for Salesforce and are intended for use by administrators and agents. These topics also describe the product functionality and the user interfaces (UI).
What is Gplus Adapter for Salesforce?
Gplus Adapter for Salesforce is a complete contact center solution that adds flexible voice call routing to Salesforce using routing templates. These templates act as building blocks for the customer experience, making it possible for you to quickly use a simple menu-driven interface to create and deploy your own customized strategies for connecting calls to agents and employees.
Features
Some of the main features of Gplus Adapter for Salesforce include:
- Setting your state
- Making outbound calls
- Transferring calls to other agents
- Handling inbound calls
About This User's Guide
The following topic explains the product functionality of Gplus Adapter for Salesforce: