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Web Services and Applications

Web Services and Applications

Gplus Adapter User's Guide
Gplus Adapter for Salesforce
Getting started
Logging in
Changing your status
Navigating to a channel
Changing your password
Handling calls
Answer incoming calls
Dial a call
Caller identification for outbound calls
Transfer a call
Conference calls
Consultations
Call back a disconnected participant
Recording a call
Working with the chat channel
Chatting with a customer
Managing multiple chat interactions
Transferring a chat
Chat consultations
Case information management
Voicemail
Contact management
Viewing your reports
Submitting feedback
Migrating Gplus Adapter for Salesforce to Gplus Adapter for Salesforce - WWE option
Gplus Adapter for Salesforce - WWE option
Lightning Experience in Gplus Adapter for Saleforce - WWE option
Open Media Interactions

Other guides

Web Services and Applications Deployment Guide
Web Services and Applications Configuration Guide
Web Services API Reference
Workspace Web Edition Developer’s Guide and API Reference
Web Services and Applications Migration Guide
Library

8.5.2

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This page was last edited on February 19, 2015, at 12:43.

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