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LRM Deployment Prerequisites

Before deploying License Reporting Manager (LRM), confirm the following prerequisites:

Genesys has over 100 product licenses, not all of which can be measured and tracked by LRM. LRM focuses primarily on the most common licenses that are used in production systems. Laboratory and demonstration system licenses are not tracked. The Product License Coverage table lists the licenses that are measured and tracked in License Reporting Manager 8.1.

Product License Coverage

Product category

Product

Releases

Measurement

Condition/Limitation

Base platform Genesys CIM Platform-MS 7.6+ Concurrent and Enabled Seats
Base platform Genesys CIM Platform-SS 7.6+ Concurrent and Enabled Seats
Base platform HA-CIM 7.6+ Concurrent and Enabled Seats
Desktops and Gplus Adapters Computer-telephony integration (CTI) 7.6+ Concurrent and Enabled Seats Restricted to existing customers
Desktops and Gplus Adapters Genesys Agent Desktop 7.6.3+ Concurrent and Enabled Seats
Desktops and Gplus Adapters Genesys Supervisor Desktop 7.6.3+ Concurrent and Enabled Seats
Desktops and Gplus Adapters Interaction Workspace 8.1+ Concurrent and Enabled Seats
Multi-channel Genesys E-Mail 7.6+ Concurrent and Enabled Seats
Multi-Channel Genesys Social Media 7.6+ Concurrent and Enabled Seats
Multi-channel Genesys Web Media 7.6+ Concurrent and Enabled Seats
Multi-channel SIP Voicemail 8.1 Concurrent and Enabled Seats
Multi-channel Third-party work items 7.6+ Concurrent and Enabled Seats
Outbound Contact Genesys Outbound Contact - MS 7.6+ Concurrent and Enabled Seats
Reporting Genesys Info Mart 7.6+ Concurrent and Enabled Seats
Reporting Genesys Interactive Insights (GI2) 7.6+ Concurrent and Enabled Seats
Routing Agent Connector 7.6+ Concurrent and Enabled Seats
Routing Genesys Inbound Voice 7.6+ Concurrent and Enabled Seats
Routing Genesys Network Voice 7.6+ Concurrent and Enabled Seats
Routing IVR Connector 7.6+ Concurrent and Enabled Seats
Routing SIP Server 7.6+ Concurrent and Enabled Seats
Routing Skills Based Routing 7.6+ Concurrent and Enabled Seats Restricted to existing customers
Voice Portal Call Qualification Parking 8.1.6+ Concurrent ports
Voice Portal GVP ASR Ports 8.1.5+ Concurrent ports
Voice Portal GVP TTS Ports 8.1.5+ Concurrent ports
Voice Portal GVP Ports 8.1.6+ Concurrent ports
Workforce Management Genesys Workforce Management 7.6+ Concurrent and Enabled Seats
Workforce Management QM - Call Recording 8.1+ Concurrent and Enabled Seats

The Platforms Supported by LRM table lists the operating systems, databases, and virtualization that are supported by LRM in this release.

Platforms Supported by LRM

Platform category

Platform

Versions

OS IBM AIX
  • 7.1 (64-bit)
OS Microsoft Windows
  • 2012 64-bit
  • 2008 64-bit
OS Red Hat Linux
  • 5.0 (32-bit)
  • 6.0 (64-bit)
OS Solaris
  • 10
Database IBM DB2
  • 9.7
Database Microsoft SQL Server
  • 2008
  • 2010
  • 2012
Database Microsoft SQL Server
  • 2008
  • 2010
  • 2012
Database Oracle
  • 11g
  • 11g RAC
  • 12c
  • 12c RAC
Database PostgreSQL
  • 9.0
Virtualization VMware
  • ESX 3.5

Installation prerequisites

  • Customer Interaction Management 8.x or Management Framework 8.x
  • Genesys Interaction Concentrator 8.x
  • Genesys Voice Platform Reporting Server 8.1.5 or later
  • Sun Java Runtime Environment (JRE) 6.0 Update 19 or later

Product measurement prerequisites

Products that are measured must be of release 7.6 or later, with the following exceptions:

  • Genesys Administrator Extension 8.1.0 or later
  • Genesys Agent Desktop 7.6.3 or later
  • Genesys Supervisor Desktop 7.6.3 or later
  • Genesys Voice Platform (GVP) 8.1.5 or later
  • Interaction Workspace 8.1 or later

This page was last edited on February 28, 2014, at 14:15.
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