9.0.019.04

Social Media Plugin for Workspace Desktop Edition Release Notes

9.x

Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.001.01.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
04/21/25	Update						X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Social Engagement

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The plugin now renders a static preview of GIF attachments in Interaction Workspace. Upon hovering mouse over the preview, agents can preview the GIF animation. (SMD-7826)

Resolved Issues

This release contains the following resolved issues:

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The plugin now gives a clearer error message in Interactive Workspace when working with deleted Facebook comments. (SMD-7845)

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The draft editor for outbound Twitter public messages now contains missed account selection controls. Previously, absence of such controls caused incorrect processing of submitted outbound interactions. (SMD-7269)

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An Issue that caused the Twitter interaction history view to jump back and forth when the user clicked more and less links on lengthy Tweets is now fixed. (SMD-7871)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.019.04.