Emulated Agent Ready/NotReady
Emulated agents can perform an emulated Ready or NotReady request regardless of whether they are on a call, subject to the rules governing work modes.
T-Server also reports any change in agent modes requested by the agent while remaining in a NotReady state (self-transition).
Note: The Genesys Events and Models Reference Manual and the Platform SDK 8.x .NET (or Java) API Reference define which agent state/agent mode transitions are permissible.
This page was last edited on April 10, 2013, at 20:20.
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