GPA Table of Contents Page
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{{#topic:Welcome}} | {{#topic:Welcome}} | ||
| − | {{#topic:GPALogin}} | + | {{#topic:GPABasicTasks}} |
| − | + | *{{#topic:GPALogin}} | |
| − | {{#topic:GPALogout}} | + | *{{#topic:GPALogout}} |
| − | + | *{{#topic:GPAStatus}} | |
| − | {{#topic:GPAStatus}} | + | *{{#topic:GPAMyChannels}} |
| − | + | *{{#topic:GPAEditCaseData}} | |
| − | {{#topic: | + | *{{#topic:GPATeamCommunicatorFavorites}} |
| − | + | *{{#topic:GPAReportStatistics}} | |
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{{#topic:GPAVoice}} | {{#topic:GPAVoice}} | ||
*{{#topic:GPAIncomingCall}} | *{{#topic:GPAIncomingCall}} | ||
*{{#topic:GPADialCall}} | *{{#topic:GPADialCall}} | ||
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*{{#topic:GPASelectNumberDisplay}} | *{{#topic:GPASelectNumberDisplay}} | ||
*{{#topic:GPATransferCall}} | *{{#topic:GPATransferCall}} | ||
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*{{#topic:GPAChatConsult}} | *{{#topic:GPAChatConsult}} | ||
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{{#topic:GPAFeedback}} | {{#topic:GPAFeedback}} | ||
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[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 19:51, October 23, 2015
Welcome title: Gplus Adapter User's Guide
GPABasicTasks title: Common agent tasks
- GPALogin title: Logging in
- GPALogout title: Logging Out
- GPAStatus title: Changing your status
- GPAMyChannels title: Navigating to a channel
- GPAEditCaseData title: Case information management
- GPATeamCommunicatorFavorites title: Contact management
- GPAReportStatistics title: Viewing your reports
GPAVoice title: Handling calls
- GPAIncomingCall title: Answer incoming calls
- GPADialCall title: Dial a call
- GPASelectNumberDisplay title: Caller identification for outbound calls
- GPATransferCall title: Transfer a call
- GPAInitiateConf title: Conference calls
- GPAVoiceConsult title: Consultations
- GPAVoiceRecord title: Recording a call
GPAChat title: Working with the chat channel
- GPASingleChat title: Chatting with a customer
- GPAManageMultiChat title: Managing multiple chat interactions
- GPAChatTransfer title: Transferring a chat
- GPAChatConsult title: Chat consultations
GPAFeedback title: Submitting feedback
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