GPA Table of Contents Page
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Revision as of 19:57, January 22, 2016
Welcome title: Gplus Adapter User's Guide
GPABasicTasks title: Common agent tasks
- GPALogin title: Logging in
- GPALogout title: Logging Out
- GPAStatus title: Changing your status
- GPAMyChannels title: Navigating to a channel
- GPAEditCaseData title: Case information management
- GPATeamCommunicatorFavorites title: Contact management
- GPAReportStatistics title: Viewing your reports
GPAVoice title: Handling calls
- GPAIncomingCall title: Answer incoming calls
- GPADialCall title: Dial a call
- GPASelectNumberDisplay title: Caller identification for outbound calls
- GPATransferCall title: Transfer a call
- GPAInitiateConf title: Conference calls
- GPAVoiceConsult title: Consultations
- GPAVoiceRecord title: Recording a call
GPAChat title: Working with the chat channel
- GPASingleChat title: Chatting with a customer
- GPAManageMultiChat title: Managing multiple chat interactions
- GPAChatTransfer title: Transferring a chat
- GPAChatConsult title: Chat consultations
GPAFeedback title: Submitting feedback
- GPAVoiceMail title: Voicemail
- GPAWWE title: Gplus Adapter for Salesforce - WWE option
- GPAWWESupportedFeatures does not exist. Click to create GPAWWESupportedFeatures in 8.5.2
- GPAStandardMode title: Gplus Adapter for Salesforce
- GPAGettingStarted title: Getting started
Help
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