GPA Table of Contents Page

Welcome title: Gplus Adapter User's Guide

GPABasicTasks title: Common agent tasks

• GPALogin title: Logging in
  
• GPALogout title: Logging Out
  
• GPAStatus title: Changing your status
  
• GPAMyChannels title: Navigating to a channel
  
• GPAEditCaseData title: Case information management
  
• GPATeamCommunicatorFavorites title: Contact management
  
• GPAReportStatistics title: Viewing your reports
  

GPAVoice title: Handling calls

• GPAIncomingCall title: Answer incoming calls
  
• GPADialCall title: Dial a call
  
• GPASelectNumberDisplay title: Caller identification for outbound calls
  
• GPATransferCall title: Transfer a call
  
• GPAInitiateConf title: Conference calls
  
• GPAVoiceConsult title: Consultations
  
• GPAVoiceRecord title: Recording a call
  

GPAChat title: Working with the chat channel

• GPASingleChat title: Chatting with a customer
  
• GPAManageMultiChat title: Managing multiple chat interactions
  
• GPAChatTransfer title: Transferring a chat
  
• GPAChatConsult title: Chat consultations
  

GPAFeedback title: Submitting feedback

• GPAVoiceMail title: Voicemail
  

• GPAWWE title: Gplus Adapter for Salesforce - WWE option
  

• GPAWWESupportedFeatures does not exist. Click to create GPAWWESupportedFeatures in 8.5.2
  

• GPAStandardMode title: Gplus Adapter for Salesforce
  

• GPAGettingStarted title: Getting started