8.6.000.04

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
03/29/24	General			X

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Releases Info

• List of 8.6.x Releases
• 8.6.x Known Issues

Product Documentation

• Web Services and Applications

Genesys Products

• List of Release Notes

What's New

This is the first Generally Available (GA) release of Genesys Web Services and Applications (GWS) v8.6. This release includes the following new features and enhancements:

• Platform Service - replaces the Configuration Service. The Platform Service provides:
  • All Configuration APIs from the Configuration Service.
  • Enhanced caching capabilities.
  • APIs to support management of Outbound capabilities.
• Performance optimizations for large deployments.
• Deployment optimization – the SQL database required for GWS 8.6 in previous restricted release is now made optional. A SQL database is needed only for deployments which use Custom Contacts or Custom Settings as persistent data.
• Changes in the default timer now refreshes the complete cache in shorter intervals offering more resiliency against conditions that could result in a stale cache.
• Documentation enhancements
  • Included reference Deployment models and Sizing for different contact center sizes based on the number of agents/clients.
  • Updated configuration option descriptions for options introduced in GWS v8.6.
  • A detailed article on how Caching works in GWS 8.6.

Resolved Issues

This release contains includes the following resolved issues.

• Multiple documentation corrections for configuration options. (GWS86-948)
• Updated software libraries to resolve vulnerabilities. (GWS86-946)

Upgrade Notes

No special procedure is required to upgrade to release 8.6.000.04.