8.6.000.11

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
05/20/25	General			X

Helpful Links

Releases Info

• List of 8.6.x Releases
• 8.6.x Known Issues

Product Documentation

• Web Services and Applications

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Genesys Web Services (GWS) now adds support for Microsoft SQL Server 2022 with cluster support

• Genesys Web Services (GWS) now introduces a new environment variable to enable or disable telemetry service traces:
  • gws-service-platform setting:
    • When set to false, this variable disables the export of trace data.
    • The default value is true.
    • For more information about this setting, refer to the GWS Platform Service Configuration.

      Environment Variable:
        GWS_EXPORTER_OTLP_TRACES_ENABLED=true|false

• Genesys Web Services (GWS) now restricts cross-region agent state changes by supervisors.
  • This restriction is enforced through a new Workspace Web Edition configuration option:
  • Configuration Option:
    • When enabled, supervisors can only change agent states within their assigned region.

      teamlead.cross-site-state-change.disallow=true

  • For more information about this setting, refer to the TeamLead Configuration Documentation.

Resolved Issues

This release contains the following resolved issue.

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The Contacts API no longer returns an internal server error when a SIP cluster is configured with multiple SIP Servers from the same region and connected to a single SIP switch. Previously, this configuration caused the API to fail during request processing.(GWS86-1273)

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Upgrade Notes

No special procedure is required to upgrade to release 8.6.000.11.