Available Packages

This section describes how to download and send LFMT packages built in the Log File Packaging section.

Important

• If/when using LFMT Client 8.5.104.00 thru LFMT Client 8.5.105.03 and GAX 9.0.103.08+
  • Please ensure the respective GAX Application, with the LFMT Client Plug-in installed, has the [lfmt]/use_lfm_extension option set to true
  • So that .lfm files and not .zip (the default as of 8.5.104) LFMT Package files are created and therefore downloadable via GAX
    • This avoids a "Failed Forbidden" error when trying to download LFMT Packages
  • This change is required because GAX 9.0.103.08+ filters .gz, .jar, .zip, and .rar API requests

Downloading an LFMT package

1. In Genesys Administrator Extension, from the LFMT tile menu, select Available Packages
   
   
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2. Review the entries in the Available Packages table.
   *In the example below there are 2 LFMT Packages Available
   
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   Important

   The Available Packages window is scrollable should the package not be initially visible
   
   *Packages marked as Pending are still being built by LFMT Collector.
   *Packages marked as Available can be downloaded by the user.
   *To view an updated status of a package, click the Refresh
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   button.
   
   
3. To view the contents of a LFMT Package, double-click on the LFMT Package name
   *The Package Contents dialog box will appear including the filename for the package and the filter criteria used to generate the LFMT Package.
   *filename=20210901_151737_904_demo.zip
   *filter criteria="2021-08-30, 2021-09-02, ConnID=00720314e24ede43 OR ConnID_StatServer=00720314e24ede43"
   
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4. Select the checkbox associated with desired package(s).
   
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5. Click the Download icon/button.
6. The Download dialog will appear.
7. Click the hyperlink associated with the LFMT Package(s) to start the download.
   
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8. Your Internet Browser will show status of the LFMT Package Download
   
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9. Navigate to your Downloads folder to view the LFMT Package file
   
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10. The LFMT Package file can now be extracted for analysis/troubleshooting

• Extracted LFMT Package Example
  
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• Example details.txt content
  
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Sending an LFMT package via FTP(S)/SFTP

• In Genesys Administrator Extension, from the "LFMT" tile menu, select "Available Packages"
• Review the entries in the "Available Packages" table
• Select the checkbox associated with relevant LFMT Package(s) that you wish to send to the FTP Server
• Click the "Send FTP(S)/SFTP" icon/button
• The "FTP(S)/SFTP" dialog will appear
• Enter the remote FTP Server "Hostname/IP", "Port", "Username", and "Password"
  • the FTP Server can be internal or external
  • details of the Genesys FTP process and regional FTP servers can be found here:
    • https://support.genesys.com/Case-Management/2469880421/How-can-I-transfer-files-to-or-from-a-case.htm
• Click the "Send Package" button to send the package to the respective FTP/SFTP server
  
  
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• LFMT 8.5.105 added the capability of providing an optional FTP Proxy; please complete those fields if/when required:

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