Creating and Deleting Activities

You can add an activity or a multi-site activity by creating a new one or by copying an existing one. You can also delete existing activities.

Creating Activities

To create an activity:

1. In the Objects pane, select the site to which you want to add the new activity.
2. When the Activities pane opens, select New Activity
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   The Activity Properties pane opens with the default name New Activity (<number>).

3. In the Activity Properties and Hours of Operation sections, populate the fields as described in Activity Properties.
4. Click Save Now
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   .
5. Configure the activity, as explained in these topics:
   • Adding Activities to Activity Sets
   • Configuring Skills for Activities
   • Associating Agents with Activities.

   See also Statistics Configuration for Activities.

Creating Multi-Site Activities

To create a multi-site activity:

1. On the Objects pane, select the business unit, to which you want to add the new multi-site activity.
2. Select New Multi-Site Activity
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   The Multi-Site Activities Properties pane opens.

3. In the Multi-Site Activity Properties and Hours of Operation sections, populate the fields as described in Multi-site Activity Properties.
4. Click Save Now
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Creating Activities and Multi-Site Activities Using Copy

To create a new activity or multi-site activity by copying an existing one:

1. In the Activities pane, select an activity or multi-site activity.
2. Select Copy
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   The Activity Assignment pane opens.

3. In the Name field, rename the activity, if necessary. (The name must be unique with the site or business unit [BU].)
4. In the Associate Copied Activity With The Following Site (for multi-site, BU) section, select the site (or BU) with which you want this activity to be associated.
5. Click Save Now
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   .

Deleting Activities and Multi-Site Activities

To delete an activity or multi-site activity:

1. Select the activity in the Activities pane.
2. Click Delete
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   .
3. When the Confirmation dialog opens, click Yes to delete or No to cancel the action.