Anomaly Detection (AD)

Workbench Anomaly Detection (AD) “Insights” will be autonomously and predictively raised, via the dedicated "Insights" Console, based on the dynamic Anomaly Detection model of the ingested metric data received from Hosts/Processes, via the Workbench Remote Agent (WAR) applications that are installed on the Genesys Application servers (i.e. sip, urs, gvp etc etc).

AD Insights Console

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Important

• Please review Using AD for more details on using the AD feature of Workbench

Example AD Architecture

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Important

• Please review AD Architecture Examples for more details on AD architectures.