8.6.003.14

Outbound Contact Expert Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
06/24/25	General			X

Helpful Links

Releases Info

• List of 8.6.x Releases
• 8.6.x Known Issues

Product Documentation

• Outbound Contact Expert

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

• OCX now allows configuring the timeout for UI inactivity, after which the user is automatically logged out to protect sensitive data and ensure session security. Inactivity timeout is set in seconds in OCX configuration YAML file using the new option “inactivityTimeout” in the section “common”. The default value for this option is 900 seconds (15 minutes), the maximum value is 36000 (10 hours).
• This release of OCX addresses security-related issues and brings in third-party software libraries updates to resolve vulnerabilities.

Resolved Issues

This release contains the following resolved issues:

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Outbound Customer Expert now creates the PID file with OCX_USER ownership. Previously, this file was created using root credentials. (OCM-1810)

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Outbound Customer Expert now always sets the proper background color in the Calling List view when a record is inserted or deleted. Previously, OCX may have set the background color incorrectly in this scenario. (OCM-702)

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Upgrade Notes

No special procedure is required to upgrade to release 8.6.003.14.